Experience

Have suggestions for how we can improve Hulu? Share them here, or vote for the ideas you like best. The goal of our UserVoice community is to collect specific viewer suggestions for our product management team to consider in the future. With that in mind, please take note of the following guidelines:

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How can we improve Hulu?

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  1. Provide a way to report bugs without requiring chat or phone call

    There should be a way to report bugs that does not require chat or phone calls, especially for things its obvious a customer service representative won't be able to solve while you talk to them.

    6 votes
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    1 comment  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hate the new Hulu App

    HATE HATE HATE new app for HULU NOT as user friendly. Too many steps to get to same show on your saved list.

    New app dumped several of my saved programs WHY Now I have to navigate your new format ( which is terrible ) to try and find my shows again. again NOT User Friendly Too many steps to find

    When looking at a category such as a network, movies etc the list A_Z should be 1st then have the filters not the other way around.

    Play list which is a suggestion list should be stated as such Play…

    7 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  3. Existing full screen mode at the end of each episode

    I hate the new setup. It's extremely annoying that it keeps automatically existing out of full screen mode at the end of each episode and makes it a small box on half of the screen while the other half shows the next episode and suggestions. Why do I have to keep pushing the full screen button after every episode? It already was available for me to exit full screen if I wanted to and view what's next. I don't need and strongly don't want it to e,exit out of full screen mode at the end of each episode especially if…

    1 vote
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    1 comment  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  4. I am on a limited internet plan.

    ADD A WAY TO LIMIT PLAYBACK QUALITY.

    7 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  5. 12 votes
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    4 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  6. Yearly subscription payment option

    Allow customers the option to pay for their subscription for the entire year instead of by a month by month option.

    14 votes
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    2 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customer experience

    I get that you want to encourage your customer to able to help themselves with the information provided through the help center, its efficient, to the point, and maintains call control. But for those who have outside of the box questions, that cannot be answered with anything on the help site-- it's extremely off putting to not be able to contact you or get the information from the own service site or app. With all of the phishing and scams, even a common person performing a Google search could get the wrong information, contact the wrong people, and then have…

    3 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  8. 10 votes
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    1 comment  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  9. Many families have data limits. It would be helpful to be able to adjust playback quality to conform to these limits.

    Many families have data limits. It would be helpful to be able to adjust playback quality to conform to these limits.

    1 vote
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  10. Parental Controls

    I am noticing the current parental controls don't work. I have my profile set to an age younger than I am because I want to filter out pornographic movies. However, I notice that even that doesn't filter out non-rated movies. So I can still access ***********. It would be better to allow us to filter the profiles, and to set up pins for content that is more mature. Kind of like netflix.

    31 votes
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    Under Review  ·  6 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  11. enhanced billing option presented multiple times

    Roku 3500X, App Version 6.5.0, Platform: SetTop

    When starting Hulu app, I am presented with a nag screen for Enhanced Billing. I have no interest in this option, and each time I say "Maybe later."

    Provide a way to make that screen go away forever. Instead of "Maybe Later" have "I've seen this and I'm totally uninterested, please don't show it again."

    4 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  12. Aspect Ratio Option

    Please add an option for Aspect Ratio. The Hulu app does not always resize correctly for every TV brand, this option would bypass that. For example, on my Samsung Smart TV, Hulu stretches all 4:3 shows to 16:9 by default, and I have no way to change this.

    13 votes
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    2 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  13. Quality settings for amazon fire

    There are no options to change bandwidth with amazon fire platform

    2 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  14. Roku update

    Since the update on the Roku 3 my icons looks too large and the user experience seems to be slower. The streaming does seem more stable though.

    4 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  15. I wish there was a way to view your account information in the app and website.

    It very annoying to have to go to the website to look for it only. I use Hulu and Netflix to watch from and I now use Netflix more because the user interface is easier and it shows enough of my account there to view. I can change my subscription and things like that.

    6 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  16. LIVE TV DEVICES NOT MADE CLEAR

    I am frustrated by the fact that none of my devices, Samsung TV and Roku do not support live TV. This was not clear on the website. I only discovered that it was not able to work after I signed up. Then I had to call the help line and they were able to let me know that I could not use the new subscription and they had to switch me back. This effort only to find out that any device basically 2 years or older will not work. This should be clear when you list your devices. This is…

    2 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  17. No more password entry using horrible on-screen keyboards

    When logging into Hulu on Tivo or other TV apps it makes you enter your password using an on-screen keyboard. If your Hulu password is a secure, long password with lots of character variation this process is an absolute nightmare. I've used many other apps (Plex for example) that do this much more sensibly: by showing you a short code on screen and then directing you to a web page you can enter that code on. After you submit the code you are automatically logged in by the app. I don't know the name for this system, but I see…

    5 votes
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    0 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  18. I need Hulu live on my new Sony Bravia TV. No need to pay if unable to receive.

    I need Hulu live on my new Sony Bravia TV. No need to pay if unable to receive.

    14 votes
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    1 comment  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  19. Need a comprehensive downlodable User Manual. The current system for finding out how to use Hulu live tv is horrible.

    Need a comprehensive downlodable User Manual. The current system for finding out how to use Hulu live tv is horrible.
    And the help information is inacccurate and/or incomplete. No method to easily communicate bad info directly to Hulu. Most of the screens you present are just marketing, not answers to questions.

    15 votes
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    3 comments  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
  20. Subtitles/ Close Captions

    I need Closed Caption/Subtitles for Roku user. I watch Chinese, Japanese and many other languages movies and Hulu does not translate since you change the format. I want to control the Subtitles like on Netflix.

    8 votes
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    1 comment  ·  Setup  ·  Flag idea as inappropriate…  ·  Admin →
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